Next day means next week?

(2 comments)

The Dell saga goes into second stage. Despite me having a priority XPS next day on-site warranty it took three days, one click-trough of on-line wizard, two emails and three phone calls to get the collection of my broken laptop going. And now it will only be collected on Monday. Doh!


I wonder how much it will actually take from the first problem report until I get my system back into a fully functional state. I was counting on being up and running by the end of the week, but apparently that is not happening.

Currently unrated

Comments

John 11 years, 10 months ago

My name is John, and I am a customer advocate at Dell headquarters. I read your blog, and was wondering if the problem with your XPS was ever resolved. If you need any further assistance I would be happy to provide it.

John
Dell Customer Advocate

Link | Reply

Aigarius Blog » Dell service - 10.5 days tur 11 years, 10 months ago

[...] It took from Wednesday to Friday to arrange for pick-up n the notebook. [...]

Link | Reply

New Comment

required

required (not published)

optional

Recent Posts

Archive

2018
2017
2016
2015
2014
2013
2012
2011
2010
2009
2008
2007
2006
2005

Categories

Authors

Feeds

RSS / Atom