Next day means next week?

(2 comments)

The Dell saga goes into second stage. Despite me having a priority XPS next day on-site warranty it took three days, one click-trough of on-line wizard, two emails and three phone calls to get the collection of my broken laptop going. And now it will only be collected on Monday. Doh!


I wonder how much it will actually take from the first problem report until I get my system back into a fully functional state. I was counting on being up and running by the end of the week, but apparently that is not happening.

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John 12 years, 3 months ago

My name is John, and I am a customer advocate at Dell headquarters. I read your blog, and was wondering if the problem with your XPS was ever resolved. If you need any further assistance I would be happy to provide it.

John
Dell Customer Advocate

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Aigarius Blog » Dell service - 10.5 days tur 12 years, 3 months ago

[...] It took from Wednesday to Friday to arrange for pick-up n the notebook. [...]

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